If the Scin.io application unexpectedly crashes or strange errors occur, you can try to figure them out or help our team with log files following the instructions in this article.
How to get the application trace log on Windows
If you’re using Windows, you can provide us with the log files using the following instructions:
Open Windows Explorer;
The application log is available by the full path: %windir%\temp\smtrace_%username%. Paste the path to the Windows Explorer navigation bar and search the file SMTrace.log;
Attach the file SMTrace.log to the email with the issue report.
How to get the application trace log on Mac
If you’re using a Mac, you can provide us with the log files using the following instructions:
Open the Finder;
The application log is available by the full path : /Applications/Screenshot Monitor.app/Contents/Mono Bundle/data/SMTrace.log;
Attach the file SMTrace.log to the email with the issue report.
App Installed from AppStore
If you downloaded Scrin.io for Mac through the AppStore, Send us the content from the /Users/<username>/Library/Containers/com.screenshotmonitor.SSM-App/Data/.config/data directory.
How to get the application trace log on Linux
On Linux, you can provide us with log files using the following instructions:
Open the application installation folder. Usually, it’s /usr/share/ssm;
The application log is available at: /data/smtrace/SMTrace.log;
Attach the file SMTrace.log to the email with the issue report.
How to send Error Report
If you face any issues while using the software, open the app and click the menu icon. In the dropdown menu, select the option “Send error report to Scrin.io team”.
A pop-up text box window will open, where you can enter a description of the error. After clicking “Send report”, an email will be sent to our team, including the software log files.
Microsoft .NET Framework installation error
If you encounter a Microsoft .NET Framework installation error while trying to install Scrin.io, access Microsoft Download Center and try to install Microsoft .Net Framework 4.5 manually.
If manual installation fails, follow the following instructions:
Click Start > Run;
Type "cmd";
Right-click on cmd and run it as administrator (if you don't have administrator rights, please ask your system administrator to follow the instructions);
Execute the command: ‘net stop WuAuServ’;
Click on Start > Run, type "%windir%", and press Enter;
In the opened folder, rename the folder "SoftwareDistribution" to "SDold";
Click on Start > Run, type "cmd", and press Enter;
Execute the command: ‘net start WuAuServ’
Try to install .Net Framework 4.5 again.
After the .NET Framework is successfully installed, please install Scrin.io again.
CentOS installation and running troubleshooting
If you cannot install Scrin.io with CentOS using the application installer, terminal or get an error when trying to start the application, run this command in the terminal under root user: yum install gtk-sharp2.
Frequently Asked Questions
Why does Scrin.io crash on Windows?
First, try to reinstall the latest app version from our website. In case the issue persists, try to install this test application version.
Why do I get a 'server error' message when I try to log in?
First, make sure your password doesn't have special symbols like * = / ? <. If so, try to recover your password and create a new one. If it does not, or if the issue persists, download this application version without installing it; just unpack the archive and start the ScreenshotMonitor.exe file.
Why does Scrin.io crash on MacOS?
First, try to reinstall the latest app version from our website. In case the issue persists, try to install this test application version.
Why does Scrin.io crash on Linux?
First, try to reinstall the latest app version from our website. In case the issue persists, try to install this test application version.
Why does Scrin.io crash on Ubuntu/Debian?
Please, try to install this test application version.